East Yorkshire Coaches holidays and day trips coronavirus (Covid-19) update
It is with regret we have made the decision to cancel all holidays and days away up until 4 September 2020, including our summer holidays day excursions.
While we are aware many of the attractions and destinations we visit are starting to reopen to visitors, many of these have restrictions such as areas closed and limits on numbers of guests. In addition, government advice surrounding social distancing means trips on coaches would not be possible, both practically and financially.
We expect restrictions will be relaxed in the coming months, so we are hopeful of running some holidays and days away later in the year. However, we wanted to make this decision now to give people at least 4 weeks notice of cancellation.
All customers who have booked trips which were due to depart before the end of July 2020 have been contacted and refunded. All those with departures in August will be contacted over the next couple of weeks. As there are a large number of trips during this time, contacting customers may take some time we will prioritise holiday bookings and then bookings for days away in order of departure date.
Our Booking Line is open for queries on 01482 222444, 8am-6pm (Mon-Fri) and 10am-4pm (Sat). However, please do not get in touch if you have August bookings we will contact you. All our Travel Centres across the region remain closed.
We would like to reassure all our customers we are working hard to restart trips as soon as we can, but this can only happen when it is safe and practical to do so. We are developing our programmes for late 2020 and into 2021 and are looking forward to sharing these, welcoming people back on board for fantastic trips away.
Frequently asked questions
Will my trip later in the year take place as planned?
Currently, we have cancelled holidays until the dates listed above. All day trips and holidays after this date are due to go ahead as planned. However, the situation and the governments advice is changing daily, so we will continue to monitor events and make decisions about holidays later in the year nearer the time. If your holiday or day trip is cancelled, we will get in touch with you as soon as possible.
If my holiday is cancelled, will I be entitled to a full refund?
Yes, we want to assure you that we will be giving full refunds for any payments already made for holidays or day trips which we have cancelled. We will be getting in touch with people who have booked as soon as possible, with those with earliest departures contacted first.
I have a question about a holiday or day trip, who should I speak to?
If your holiday or day trip is cancelled, we will get in touch with you as soon as we can. Bookings for future trips remain open on our website and by telephone but we cannot be certain that these will not be cancelled. We will refund all customers who book and have a trip cancelled by us.
If I choose to cancel my holiday later in the year, will I get a refund?
If you decide not to travel and choose to cancel your holiday or day trip before departure, our normal cancellation terms will apply. If you choose to cancel a holiday or day trip, and we later cancel that holiday or day trip ourselves, you will not be able to get a retrospective refund. Therefore, we strongly suggest you keep your booking in place and await further developments, and do not cancel your trip yourself.